topic Re: New order in Orders

New order

Tris6Smith — Fri, 06 Feb 2026 13:46:15 GMT

I have made a purchase for a new iPhone 17 blue mist.
Money has been taken out of my bank and I’m yet to receive any confirmation or order reference.
what do I do in this situation?

Re: New order

Northerner — Fri, 06 Feb 2026 14:55:23 GMT

Hi @Tris6Smith

Check your junk/spam folder.

If no email then call EE CS on 150. Then you can use EE order tracking: https://ee.co.uk/orders/track-your-order

Download the DPD app as well.

Thanks

Re: New order

Tris6Smith — Fri, 06 Feb 2026 15:00:03 GMT

Thank you for the advice.
I have not yet received anything. When calling not sure which options I need to press to get to the right place

Re: New order

Katie_B — Fri, 06 Feb 2026 17:42:01 GMT

Hi @Tris6Smith.

As a new customer I would recommend calling 0800 956 6000.

Please keep us updated with how you get on.

Katie