topic Re: Wrong delivery address in Orders

Wrong delivery address

Pal10 — Tue, 11 Nov 2025 16:20:22 GMT

I have ordered 2 house phones, I put my house number in 51, but I've had an email with delivery address 5, the person at this address is not at home, what happens if they can't deliver them, it's stupid that you can't change the address, will I get a refund??

Re: Wrong delivery address

Katie_B — Tue, 11 Nov 2025 18:24:03 GMT

Hello @Pal10.

Thanks for coming here.

Have you contacted our customer care team to see if they can cancel your order OR update the delivery address?

If a delivery fails and is returned to EE, you will receive a refund for any upfront cost.

Katie

Re: Wrong delivery address

Pal10 — Wed, 12 Nov 2025 18:44:00 GMT

I have contacted the tech team and they have contacted DPD to return to sender, as the address couldn't be changed because I paid by PayPal, I will get a refund within 14 days, I have reordered the phones, thank you for your reply.

Re: Wrong delivery address

Debbie_G — Thu, 13 Nov 2025 09:01:26 GMT

Thanks for getting back to us and confirming that our team arranged the return and you've been able to reorder the phones @Pal10.

I'm glad to hear you've been able to get this sorted.

Debbie

Re: Wrong delivery address

Frank421 — Tue, 03 Feb 2026 17:40:24 GMT

Hi,

I upgraded to a sim only contract yesterday, unfortunately my delivery address is incorrect. Please can you help with this?

Re: Wrong delivery address

Katie_B — Tue, 03 Feb 2026 17:49:28 GMT

Hi @Frank421.

Thanks for coming here.

We have no account access here on the community to amend this.

I'd recommend getting in touch with our customer care team who will be able to help further.

Katie

Re: Wrong delivery address

Mansel33 — Fri, 10 Apr 2026 10:16:54 GMT

No i thought might give email as customer service s take time to reasxh

Re: Wrong delivery address

Peter_W — Fri, 10 Apr 2026 12:26:28 GMT

Welcome to the Community, @Mansel33.

We don't have a direct email address for customer care queries, so we would always recommend that giving us a call is the quickest way to get anything checked with an order.

The page linked above should have all the details you need, regardless of whether this is mobile or broadband.

Alternatively if you ordered via the tech store on our website, you can find all the contact details you need here:

EE Tech orders including accessories and SIM-free handsets | Orders And Returns Help | EE

Peter

Re: Wrong delivery address

Masterkitten45 — Fri, 29 May 2026 19:32:02 GMT

Hi how long did it take for your phone to get to ee and be refunded? In short once it arrived back at ee warehouse how soon were you refunded

Re: Wrong delivery address

Masterkitten45 — Fri, 29 May 2026 19:34:20 GMT

How long did this end up taking

Re: Wrong delivery address

Alex_H — Sat, 30 May 2026 08:32:53 GMT

Hi @Masterkitten45,

Welcome to the EE Community

Once a returned device is scanned back into our warehouse it will typically take up to 72 hours for the order reversal to be completed. Once the order is reversed and the refund is processed, if it was a card payment it would typically be back with you within a further 1-4 days.

Alex