https://community.ee.co.uk/t5/Orders/new-application/m-p/1598988#M91478 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4938145">@Jos27</a>&nbsp;</P><P>You will need to contact EE directly regarding this question: <A href="https://ee.co.uk/help/contact-ee" target="_blank">https://ee.co.uk/help/contact-ee</A></P><P>Thanks&nbsp;</P> Sat, 31 Jan 2026 16:26:20 GMT Northerner 2026-01-31T16:26:20Z https://community.ee.co.uk/t5/Orders/new-application/m-p/1598971#M91476 <DIV class=""><DIV class=""><DIV class=""><DIV class=""><DIV class=""><P>Hi, i recently ordered a 5g hub and payed the deposit, never recived a order conf email, then the next day i get a hard check on my credit but i forgot to turn off my credit lockon experian, it got denied as they couldn't access it, i missed a phone call from EE and in the voicemail they said they'd be in touch, its been 2 days now and im concerned that my moneys gone and im not getting anything. i havent recived anything since that call or any other credit checks.</P></DIV></DIV></DIV></DIV></DIV><DIV class="">&nbsp;</DIV> Sat, 31 Jan 2026 14:50:30 GMT https://community.ee.co.uk/t5/Orders/new-application/m-p/1598971#M91476 Jos27 2026-01-31T14:50:30Z https://community.ee.co.uk/t5/Orders/new-application/m-p/1598988#M91478 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4938145">@Jos27</a>&nbsp;</P><P>You will need to contact EE directly regarding this question: <A href="https://ee.co.uk/help/contact-ee" target="_blank">https://ee.co.uk/help/contact-ee</A></P><P>Thanks&nbsp;</P> Sat, 31 Jan 2026 16:26:20 GMT https://community.ee.co.uk/t5/Orders/new-application/m-p/1598988#M91478 Northerner 2026-01-31T16:26:20Z