topic Re: Order in Orders

Order

LaurenMai — Fri, 30 Jan 2026 19:36:13 GMT

Hi, I ordered a mobile contract over the phone today. I was approved however have not had a confirmation email through. When will I receive this? Payment has been taken. Delivery is due Monday.

Re: Order

Chris_S — Sat, 31 Jan 2026 09:04:35 GMT

Hi @LaurenMai

It's great news to hear that you've ordered a mobile phone today.

On occasions, your confirmation may be flagged as spam by your email provider.

Could you check your email's spam folder please?

Chris S

Re: Order

LaurenMai — Sat, 31 Jan 2026 10:38:36 GMT

Hi,

I have checked these folders. I have still not had anything come through?

Re: Order

Chris_S — Sat, 31 Jan 2026 10:48:39 GMT

Thanks for checking @LaurenMai

When you placed your order, did it display an XKO reference? If so, that will mean that your order has been logged.

Chris S

Re: Order

LaurenMai — Sat, 31 Jan 2026 11:12:31 GMT

Hi,

I ordered on the phone with someone from EE.

Re: Order

Chris_S — Sat, 31 Jan 2026 11:24:27 GMT

Brilliant, thanks for letting me know @LaurenMai

When you order over the phone with a guide, they will send you a link and screen share with you.

On the screenshare, you can view and download a copy of your contract.

If you didn't download a copy of your contract when you screenshared with the advisor, I'd recommend getting in touch and speaking with one of our guides.

Chris S