topic Re: Order not been dispatched in Orders

Order not been dispatched

Katelock191 — Thu, 23 Oct 2025 16:50:53 GMT

Hello, I ordered a phone on Saturday it’s now Thursday and still nothing .. I expected it to be on its way by now ?

Re: Order not been dispatched

Northerner — Thu, 23 Oct 2025 16:54:09 GMT

Hi @Katelock191

Have you checked EE order tracking: https://ee.co.uk/help/orders

You should also download the DPD app.

Thanks

Re: Order not been dispatched

Katelock191 — Thu, 23 Oct 2025 16:54:37 GMT

Hi yes I have done this and no updates since Saturday

Re: Order not been dispatched

Northerner — Thu, 23 Oct 2025 16:58:21 GMT

Hi @Katelock191

Then you'll need to speak to EE CS on 150.

Thanks

Re: Order not been dispatched

Chris_B — Thu, 23 Oct 2025 17:07:35 GMT

@Katelock191 What phone ? Model ? Spec ?

Re: Order not been dispatched

Amy343 — Wed, 28 Jan 2026 11:58:58 GMT

Hello - having the same issue. Has yours now been dispatched? Have tried calling 150 and couldn’t find any option regarding speaking to someone about orders. Thanks!

Re: Order not been dispatched

Ali_A — Wed, 28 Jan 2026 14:08:05 GMT

Hi @Amy343

As you're seeing a Tracking error error your order may not have been completed. Please give our Customer Service team a call and select the option for general queries or billing, where a guide can check with the Digital Sales team if your order went through correctly.

If the order couldn't be processed, the team can discuss what additional information we need to manually complete it for you.

Ali