topic Re: Not received a confirmation in Orders

Not received a confirmation

Jcowley115 — Mon, 26 Jan 2026 09:13:50 GMT

I switched to ee last night and ordered an iPhone 17 with the sim plan but I haven’t received an email confirmation.

Re: Not received a confirmation

Debbie_G — Mon, 26 Jan 2026 11:21:01 GMT

Welcome to the community.

If you placed an order last night, it can take a little time for the confirmation to come through.

Once it's been processed, you’ll receive a confirmation email and you’ll be able to track it on the Track Your Order page.

If you haven’t received the confirmation within 24–48 hours, it’s worth checking your junk or spam folders. If it’s still not there, please contact our team with your order details and they'll be able to check this further for you.

Debbie

Re: Not received a confirmation

Jcowley115 — Mon, 26 Jan 2026 11:32:04 GMT

I’ve just had my order cancelled

Re: Not received a confirmation

Debbie_G — Mon, 26 Jan 2026 12:26:09 GMT

I'm sorry to hear your order has been cancelled @Jcowley115.

If you give our sales team a call on 0800 956 6000, they can take a look at the order and explain what’s going on.

Debbie