https://community.ee.co.uk/t5/Orders/Upgrade/m-p/1597626#M91390 <P>I had made an order I then had a text to say they need more information and they sent a link to the conversation line and I followed it and had no reply.&nbsp;</P> Sat, 24 Jan 2026 18:46:19 GMT Kyliemorgan60x 2026-01-24T18:46:19Z https://community.ee.co.uk/t5/Orders/Upgrade/m-p/1597626#M91390 <P>I had made an order I then had a text to say they need more information and they sent a link to the conversation line and I followed it and had no reply.&nbsp;</P> Sat, 24 Jan 2026 18:46:19 GMT https://community.ee.co.uk/t5/Orders/Upgrade/m-p/1597626#M91390 Kyliemorgan60x 2026-01-24T18:46:19Z https://community.ee.co.uk/t5/Orders/Upgrade/m-p/1597697#M91396 <P>HI <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3455090">@Kyliemorgan60x</a></SPAN>&nbsp;<BR /><BR />As you've received a follow-up message asking for more information, you'll need to give our <A href="https://ee.co.uk/help/contact-ee" target="_blank">Customer Service team a call</A> where a guide in the Digital Sales team can discuss the reasons why and what additional information we need to manually complete the order for you. &nbsp;<BR /><BR />Ali&nbsp;</P> Sun, 25 Jan 2026 09:11:03 GMT https://community.ee.co.uk/t5/Orders/Upgrade/m-p/1597697#M91396 Ali_A 2026-01-25T09:11:03Z