topic Re: Re: Live chat in Orders

Re: Live chat

Tonipony — Thu, 22 Jan 2026 14:31:41 GMT

Dpd have not given me a pin for delivery

Christopher_G — Thu, 22 Jan 2026 16:42:05 GMT

Welcome to the community.

Have you tried downloading the DPD app to see if you can access the delivery information?

Chris

Tonipony — Thu, 22 Jan 2026 16:53:40 GMT

Hi

Yes I downloaded the app and still no pin

Thanks

Christopher_G — Thu, 22 Jan 2026 16:57:14 GMT

The PIN is usually generated when the parcel is dispatched, @Tonipony

If you'd like us to check the contact information on your delivery, I recommend speaking with our Customer Support team.

Chris