topic Re: how do i know if my order is confirmed in Orders

how do i know if my order is confirmed

rob_nugg — Sun, 14 Dec 2025 13:11:34 GMT

Re: how do i know if my order is confirmed

Ali_A — Mon, 15 Dec 2025 09:31:33 GMT

Hi @rob_nugg

We send an email confirming your order has been processed. Please check your Junk/Spam folder for the email.
You can also check your order number at out Track Your Order page to confirm and view updates.

If the tracking page doesn't recognise your order number or give you a time-out error, your order may not have been completed.
In which case please give our Customer Service team a call where a guide in the Digital Sales team can check your order went through correctly.

If the order couldn't be processed, the team can discuss what additional information we need to manually complete it for you.

Ali

Re: how do i know if my order is confirmed

Rita36 — Wed, 21 Jan 2026 13:46:11 GMT

how do I know how far my order is being processed? And how long it will take to be processed it’s of iPhone 17 pro max deep blue

Re: how do i know if my order is confirmed

Leanne_T — Wed, 21 Jan 2026 15:44:11 GMT

Hi there @Rita36

Thanks for coming to the community.

Did you receive a confirmation email? How long ago did you place the order?

Also, which model memory size iPhone 17 Pro Max did you order?

Leanne 🙂

Re: how do i know if my order is confirmed

Rita36 — Wed, 21 Jan 2026 15:45:40 GMT

Hi
Placed the order on 19th January and it’s 256gb

Re: how do i know if my order is confirmed

Leanne_T — Wed, 21 Jan 2026 16:09:34 GMT

Thanks @Rita36

This model is currently showing in stock on the EE Shop.

If you've not had any confirmation email since placing the order and would like to make sure this has been processed, please give us a call and the team will be happy to check this for you.

Leanne.