topic Re: a placed a order on friday it got cancelled in Orders

a placed a order on friday it got cancelled

suzybarclay1 — Tue, 03 Feb 2026 10:35:12 GMT

a placed a order on friday it got cancelled a want to know when a will get my 30 back in my bank cause use have took it and still waiting

[Mod edit: add title]

Re: a placed a order on friday it got cancelled

Rach_H — Tue, 20 Jan 2026 14:15:33 GMT

Hi @suzybarclay1,

Welcome to the Community!

I'm sorry to hear that your order has been unsuccessful. You should get your money refunded within 7-10 days.

Rach

Re: a placed a order on friday it got cancelled

Ted13246 — Wed, 21 Jan 2026 10:48:23 GMT

Hi I did the same I ordered a iPhone 16 with a contract plan the money was taken out of my bank by EE and I had a message the next morning saying it’s been cancelled I’m just wondering if I’ll have to money back as I can then try and do it another way so I can revive the phone I need as it’s important

Re: a placed a order on friday it got cancelled

Alex_H — Wed, 21 Jan 2026 12:54:28 GMT

Hi @Ted13246,

Welcome to the EE Community

Any payments taken for a cancelled order will be refunded back to the original payment method within 3-10 working days. If you do plan on re-ordering with EE, I would recommend giving us a call so that one of our guides can check why the original order has been cancelled before placing a new one.

Alex