topic Re: Order not dispatched? I made an order on Saturday still not been dispatched in Orders

Order not dispatched? I made an order on Saturday still not been dispatched

StephBailey8989 — Mon, 19 Jan 2026 11:56:20 GMT

Hi I made an order on Saturday - but order still has not been dispatched??

Re: Order not dispatched? I made an order on Saturday still not been dispatched

Northerner — Mon, 19 Jan 2026 12:28:45 GMT

Hi @StephBailey8989

You'll need to speak to EE CS on 150 if EE order tracking is not working.

Download the DPD app as well.

Thanks

Re: Order not dispatched? I made an order on Saturday still not been dispatched

Ali_A — Mon, 19 Jan 2026 14:54:53 GMT

Hi @StephBailey8989

If you let me know the make/model, colour and memory size of the phone you ordered I can check the expected dispatch time for you.

Ali

Re: Order not dispatched? I made an order on Saturday still not been dispatched

Dobbo1892 — Mon, 19 Jan 2026 15:24:18 GMT

I have the same issue, ordered on Saturday, still no update on dispatch. Can you help?
Thanks

Re: Order not dispatched? I made an order on Saturday still not been dispatched

Ali_A — Mon, 19 Jan 2026 16:12:58 GMT

Which make/model/size and colour did you order @Dobbo1892?

Ali

Re: Order not dispatched? I made an order on Saturday still not been dispatched

Faye94 — Mon, 19 Jan 2026 17:25:34 GMT

I’m having the same problem, I ordered iPhone 16 in pink. Ordered on Saturday and no update but upfront cost was taken out of my bank

Re: Order not dispatched? I made an order on Saturday still not been dispatched

Dobbo1892 — Mon, 19 Jan 2026 17:29:55 GMT

iPhone 17 Pro Max, orange, 256gb

Re: Order not dispatched? I made an order on Saturday still not been dispatched

Rach_H — Mon, 19 Jan 2026 18:53:29 GMT

I'd recommend reaching out to our team @Dobbo1892, so they can double check that they have all the details they need to fulfill your order.

Rach