topic Re: Awaiting dispatch in Orders

Awaiting dispatch

Jeski03x — Thu, 08 Jan 2026 08:14:07 GMT

Ordered iPhone 17 pro max on 4th January and it still hasn’t been dispatched. Can you tell how much longer it’s going to take please

Re: Awaiting dispatch

Michael_D — Thu, 08 Jan 2026 10:17:03 GMT

Hi @Jeski03x

Thanks for coming to the community.

I know you'll be keen to get your hands on your new iPhone 17 Pro Max.

If you let me know which colour and storage size you ordered, I can check to see if there are any delays while we wait for stock.

Michael

Re: Awaiting dispatch

Jeski03x — Thu, 08 Jan 2026 11:03:39 GMT

Hi , it’s silver in colour and 128g storage

Re: Awaiting dispatch

Michael_D — Thu, 08 Jan 2026 11:09:21 GMT

Can I double check the storage with you @Jeski03x?

The iPhone 17 Pro Max doesn't have a 128GB version, it is available in 256GB, 512GB, 1TB or 2TB.

Michael

Re: Awaiting dispatch

Jeski03x — Thu, 08 Jan 2026 11:11:42 GMT

Hi just checked it is the 256g sorry

Re: Awaiting dispatch

Michael_D — Thu, 08 Jan 2026 11:25:36 GMT

Thanks @Jeski03x

The estimated dispatch time for the 256GB version on 4th January was up to 21 days, but it also tells me that the oldest outstanding order is from yesterday.

If you've not heard anything from DPD yet this morning, I'd recommend giving our customer service guides a call so they can access your account and check the order status.

Michael

Re: Awaiting dispatch

xhqneyz — Sun, 18 Jan 2026 13:51:33 GMT

it was 14 days on the 4th. that was when i ordered. useless

Re: Awaiting dispatch

Laurars — Sun, 18 Jan 2026 22:21:52 GMT

Have you recieved yours yet ? I ordered on the 3/1/26 I was originally text to say dispatch in 1 day I then was told after a week it was 14 days wait and after I hit 15 days I called again and was told 21 days ?