topic Re: iPhone 17 pro Max in Orders

iPhone 17 pro Max

Chanson2 — Sat, 17 Jan 2026 08:27:39 GMT

Is anyone else having issues with there orders? I ordered an iPhone 17 pro max on the 2nd January and was told 7-10 days wait and now been told it could be an additional 21 days. Has anyone got there order recently ?

Re: iPhone 17 pro Max

Northerner — Sat, 17 Jan 2026 11:25:52 GMT

Hi @Chanson2

Have you checked EE order tracking: https://ee.co.uk/help/orders

If EE do not have the stock then you'll need to wait. Alternatively speak to EE CS on 150.

Download the DPD app as well as you will need a pin for the driver.

Thanks

Re: iPhone 17 pro Max

Michael_D — Sat, 17 Jan 2026 11:28:27 GMT

Hi @Chanson2

Welcome to the community.

There are different wait times depending on which version of the iPhone 17 Pro Max you order, and the delivery timescales are estimated and may change if stock arrival is delayed.

If you let me know which colour and storage size you ordered, I can check the current stock information.

Michael

Re: iPhone 17 pro Max

Chanson2 — Sat, 17 Jan 2026 11:38:16 GMT

I understand that it’s slightly frustrating that I have been told several wait times. It was the 256gb in silver

Re: iPhone 17 pro Max

Michael_D — Sat, 17 Jan 2026 11:52:43 GMT

Thanks @Chanson2.

The current guidance is showing as 21 days, but that is for orders placed today.

If you placed your order on 2nd January, the guidance was up to 14 days for the iPhone 17 Pro Max 256GB Silver.

It does also tell me that the oldest outstanding order was from 16th January so I would recommend giving our customer service guides another call so they can check the order for you.

Michael

Re: iPhone 17 pro Max

Chanson2 — Sat, 17 Jan 2026 11:53:38 GMT

How would I go about cancelling it? It hasn’t been dispatched yet and I have found it elsewhere for next day delivery so would prefer to order there

Re: iPhone 17 pro Max

Michael_D — Sat, 17 Jan 2026 11:58:01 GMT

If you wanted to cancel the order, you'll need to give us a call. @Chanson2

Michael

Re: iPhone 17 pro Max

xhqneyz — Sat, 17 Jan 2026 13:58:46 GMT

what is an outstanding order? i’ve been waiting for the same one since 4/1/26

Re: iPhone 17 pro Max

Michael_D — Sat, 17 Jan 2026 14:02:57 GMT

An outstanding order is when someone hasn't had their phone dispatched yet. Our stock information will show us what date that is up to.

If an order was placed before that date and hasn't been received, it would need to be checked by our customer service guides by calling them. @xhqneyz.

Michael

Re: iPhone 17 pro Max

xhqneyz — Sat, 17 Jan 2026 17:26:29 GMT

i contacted them and they said wait another week for stock to arrive

Re: iPhone 17 pro Max

Josie29 — Sun, 18 Jan 2026 12:28:37 GMT

Yes I am having this problem. I ordered 30th December been 2 weeks now three saying they can’t give me a date?

Re: iPhone 17 pro Max

Shellie2004 — Sun, 18 Jan 2026 13:15:47 GMT

I ordered 2 on the 6th jan still no word on them