topic Re: Upgrade in Orders

Upgrade

Sophie_Bynam — Tue, 13 Jan 2026 07:08:10 GMT

Ordered a new phone on 07/01/2926, still hasn’t been dispatched? The email says estimated delivery date 14/01/2026 but still haven’t received any tracking code from DPD.

Re: Upgrade

Ritu_D — Tue, 13 Jan 2026 09:15:05 GMT

Good morning @Sophie_Bynam

Welcome to the community.

Its great to hear you have ordered a new phone with EE, what make and model did you order?

I can take a look at our stock levels.

You should have received an email with a order reference number on it, you can Track your Order online.

Thanks

Ritu

Re: Upgrade

Sophie_Bynam — Tue, 13 Jan 2026 09:17:49 GMT

Hiya it was the iPhone 17 pro max 256GB in Silver. I did receive the email with the tracking number but everytime I go to check it’s still on “awaiting dispatch”. Tomorrow it will be a week since I ordered it.

Re: Upgrade

Ritu_D — Tue, 13 Jan 2026 09:32:39 GMT

Thank you for getting back to me so quickly @Sophie_Bynam

I have taken a look into the stock levels for that specific phone and it indicates should be despatched within 7 days.

If you don't hear anything tomorrow, I would suggest you Contact our customer service team, they will be able to look into your order and give you any updates.

Thanks

Ritu

Re: Upgrade

Sophie_Bynam — Tue, 13 Jan 2026 09:36:19 GMT

On my confirmation email from EE it says estimated delivery date 14/01/26, so will I hear anything from DPD today about delivery or will it be tomorrow morning?

Re: Upgrade

Ritu_D — Tue, 13 Jan 2026 09:40:41 GMT

As that is a estimated delivery date I cannot confirm if the phone will definitely be delivered tomorrow @Sophie_Bynam.

If you haven't already I would recommend downloading the ‎DPD App, this will let you know when DPD have been notified of your delivery and when you can expect it to be delivered.

Ritu

Re: Upgrade

Sophie_Bynam — Tue, 13 Jan 2026 09:46:58 GMT

Ok thank you. What I meant was would a person usually hear from DPD the day before the expected delivery date.

Re: Upgrade

Ritu_D — Tue, 13 Jan 2026 09:57:56 GMT

They will sometimes text you to advise when they have received your order details @Sophie_Bynam

The DPD App is great for keeping you up to date.

Ritu

Re: Upgrade

Sophie_Bynam — Tue, 13 Jan 2026 12:22:37 GMT

I have the DPD app but nothing on there as of yet

Re: Upgrade

Ritu_D — Tue, 13 Jan 2026 12:49:28 GMT

That is great that you have the DPD app @Sophie_Bynam

Keep an eye on it and you will see updates soon.

Thanks

Ritu

Re: Upgrade

Sophie_Bynam — Tue, 13 Jan 2026 20:18:02 GMT

I ordered mine on the 7th Jan, still haven’t received said phone😐

Re: Upgrade

Jeski03x — Wed, 14 Jan 2026 20:21:06 GMT

I ordered the same phone in the same colour in 4/01/26 and im still waiting i rang today chasing it and they said i had another 4 days to wait for it to come back in stock so looks like they are takig 14 days. Ive been waiting 10 days so far

Re: Upgrade

Sophie_Bynam — Wed, 14 Jan 2026 20:24:45 GMT

That’s so bad😮 I was told that it was in stock the day I did the order and could take up to 14 days to dispatch but then I was told on here that it could take up to 7. It’s been a week today since I ordered, paid £80 upfront for the phone and the delivery charge. It’s shocking. I hope you get your phone soon!

Re: Upgrade

xhqneyz — Thu, 15 Jan 2026 09:42:02 GMT

have you received anything? i ordered on the same day as you and i have had no updates

Re: Upgrade

Sophie_Bynam — Thu, 15 Jan 2026 10:04:56 GMT

Nope☹️ only thing I have is the confirmation email from EE on the day I ordered, when I use the link to track it it’s still saying it hasn’t been dispatched. Haven’t had anything else from EE or DPD. It’s frustrating now

Re: Upgrade

xhqneyz — Thu, 15 Jan 2026 10:19:39 GMT

yep. extremely frustrating

Re: Upgrade

Sophie_Bynam — Thu, 15 Jan 2026 10:25:00 GMT

Have you contacted EE to chase it? If you have, what have they said? From what I’ve seen on here people are being told different things, sounds like they’re doing anything to get us off the line lol. I’ve contacted the lady who sorted me the order she said she’ll look into it as she thinks it’s odd how it hasn’t been delivered yet

Re: Upgrade

xhqneyz — Thu, 15 Jan 2026 11:07:18 GMT

all they said was wait one more week even thought it’s been 2 weeks since i ordered. we are all being told different things!

Re: Upgrade

Sophie_Bynam — Thu, 15 Jan 2026 11:10:46 GMT

I’ve just been told that my order is still classed as a “open sales order” meaning it’s still getting processed. Or that it could mean waiting on stock or waiting for DPD to take it from EE. I’ve never had this issue before. My mum ordered a phone the same day as me and she got it next day. Strange.

Re: Upgrade

Sophie_Bynam — Thu, 15 Jan 2026 12:18:18 GMT

Hey how long did you have to wait for your phone? I’ve been waiting a week and still nothing. Seems a lot of people are having the same problem