topic How do I know if my sim only contact was approved ? in Orders

How do I know if my sim only contact was approved ?

Nika03 — Sat, 17 Jan 2026 15:22:10 GMT

Hi, so I ordered a sim only and as soon as I got to check out they did the credit search and then said we will contact you within 48 hours for additional information. Then less than a minute later I got my pre-contractual email, and then another email confirming my order was successfully placed with my plan details. I placed this order on Thursday and haven’t heard anything since so was wondering if anyone could help? Thanks

Re: How do I know if my sim only contact was approved ?

Northerner — Sat, 17 Jan 2026 16:14:51 GMT

Hi @Nika03

You'll need to speak to EE CS on 150 or via the contact us number: https://ee.co.uk/help/contact-ee

There is no account access on these forums.

Thanks

Re: How do I know if my sim only contact was approved ?

Schockwave — Sat, 17 Jan 2026 16:47:49 GMT

Hello @Nika03 ,

Welcome to the community,

Is this a new contract or an upgrade? If a new contract, then you will receive the SIM card by second class mail, but if an upgrade, then you should see the upgrade in the app.