topic Re: Mobile held at dpd depot london in Orders

Mobile held at dpd depot london

Ash206 — Sat, 17 Jan 2026 00:46:45 GMT

My iPhone order has been held at DPD London Docklands depot for 5 days. This is a high-value item and clearly delayed!!

investigation with DPD is between EE and DPD. I am requesting resolution!

Re: Mobile held at dpd depot london

Northerner — Sat, 17 Jan 2026 05:32:11 GMT

Likely becase they don't have the drivers or number to deliver in your area. You ether need to contact DPD via the app or their website.

If not contact EE on 150.

Thanks

Re: Mobile held at dpd depot london

Michael_D — Sat, 17 Jan 2026 10:43:52 GMT

Hi @Ash206

Welcome to the community.

I would recommend giving our customer service guides a call.

They will be able to bring up your order, check the status with DPD, and if they need to, pass it on for investigation if there has been no update on the tracking.

Michael

Re: Mobile held at dpd depot london

Ash206 — Mon, 19 Jan 2026 18:31:52 GMT

Calling everyday and still calling for updates. No updates and asking me they have raised a form and never giving me a proper information. Tooks soo long to connect each everyone on call when they transfer the call to too many people!!!

Re: Mobile held at dpd depot london

Michael_D — Tue, 20 Jan 2026 09:01:55 GMT

I can understand the frustration @Ash206.

If there has been no recent update on the delivery, a form would be sent so that it can be investigated with DPD. It can take a few days for this to come back and for someone to contact you.

If you feel that you aren't getting anywhere with this, you can open a complaint over the phone or by completing our complaints webform.

Michael