topic Re: Order status in Orders

Order status

Melt1970 — Fri, 16 Jan 2026 09:35:34 GMT

Morning,

Did and upgrade and got the order details through from EE.

On Tuesday DPD attempted to deliver it , but , I was not in with the PIN to take delivery. DPD guy said he would come back the next day. He hasnt come back yet , it's now Friday. No emails/cards left by DPD with tracking details.

Checking the EE order status it says it awaiting dispatch and no corresponding dates. So I have no idea when it will be delivered or how to track it and rearrange if needed.

What do I do?

Many thanks

Re: Order status

Northerner — Fri, 16 Jan 2026 09:49:34 GMT

Hi @Melt1970

Download the DPD app and it should give you the pin.

The app will tell you the status as well.

Alternatively speak to EE CS on 150.

Thanks

Re: Order status

Sophie_Bynam — Fri, 16 Jan 2026 09:51:20 GMT

Hey what date did you order? I ordered on 7th Jan and I’m still waiting, have had nothing from DPD. Tracking on EE is still saying awaiting dispatch

Re: Order status

Melt1970 — Fri, 16 Jan 2026 10:20:40 GMT

Ordered on 11th Jan , so was surprised the delivery came so quickly

Re: Order status

Sophie_Bynam — Fri, 16 Jan 2026 10:24:49 GMT

Wow you’re one of the lucky ones haha! What phone did you order? I ordered 17 pro max 256gb, so I’m wondering if there is actually a back log.