topic Re: Phone in Orders

Phone

Molls123 — Sun, 11 Jan 2026 09:54:56 GMT

Where do I get my order reference number. Ordered a phone on the 31st and still have not received any emails or texts with an order reference number. In store told me to contact customer services which was no help either. I cannot track the phone.

Re: Phone

Northerner — Sun, 11 Jan 2026 09:58:55 GMT

Hi @Molls123

If you purchased in store you need to speak to them.

Thanks

Re: Phone

Rach_H — Sun, 11 Jan 2026 15:43:40 GMT

Hi @Molls123,

Welcome to the Community!

I'm sorry to hear that you're no further forward. What did the team advise when you called us?

Rach

Re: Phone

Molls123 — Sun, 11 Jan 2026 18:36:23 GMT

Hi, so when I spoke to someone in store they told me to phone customer service, spoke to them and they told me that I’d receive an order reference number when the phone has been dispatched. Surely when the phone had been ordered you’d receive an order email straight away. Not received anything but the phone is on the account.

Re: Phone

Ali_A — Mon, 12 Jan 2026 09:06:18 GMT

Hi @Molls123

When you place an order online, you're usually presented with an order reference number at the end of the process, as well as an email to confirm your order was received.
You'll then receive another email with same order number to confirm once the order is processed.

If you haven't done so already, it may be worth checking your email spam/junk folder.

However, if you still have no email or order number it may be that either the order couldn't be processed or the email address was entered incorrectly at the time of placing the order- It would be best to contact Customer Service who can check if any account has been created using other details.
Or the Digital Sales team can search for your order and provide you with the order number, which you can then track on our Track Your Order page.

When the phone is dispatched you'll receive a tracking number by text message, which you can follow on the DPD tracking page.

Ali

Re: Phone

Molls123 — Mon, 12 Jan 2026 10:05:25 GMT

Checked all emails nothing there. How do I get in touch with the digital sales team?

Re: Phone

Ali_A — Mon, 12 Jan 2026 10:48:22 GMT

@Molls123

Please call Customer Service where a guide will be able to contact the team for you.

Ali

Re: Phone

Molls123 — Tue, 13 Jan 2026 08:02:16 GMT

Still no further forward with my order. Spoke to customer service yesterday who spoke to another department who’ve said the phone should be here today. Still have no order reference number and I have no tracking number so how can the phone be coming today? I’m finding that no one is providing me with any answers and have no idea when the phone is actually arriving.

Re: Phone

Rach_H — Tue, 13 Jan 2026 10:43:04 GMT

I'm sorry to hear that you've not had the information you needed when you spoke with the team @Molls123.

If you don't hear anything today, and you get no alerts on the DPD then I'd recommend getting back in touch, and they'll be happy to give you an update.

Rach

Re: Phone

xhqneyz — Thu, 15 Jan 2026 09:51:25 GMT

what phone did you order?

Re: Phone

Molls123 — Sun, 18 Jan 2026 15:23:04 GMT

any idea when the iPhone 17 pro max in silver will be in stock? Been waiting nearly 3 weeks for it.

Re: Phone

Ali_A — Mon, 19 Jan 2026 11:04:46 GMT

Hi @Molls123

I'd recommend contacting Customer Service again to check your order was processed correctly.
They will be able to confirm the order number when they check.

If the order is there but not progressing, they may need to re-process it for you.

Please keep us updated with how you get on.

Ali

Re: Phone

Molls123 — Mon, 19 Jan 2026 11:55:59 GMT

I’ve already spoke to someone about 4 times. The last person I spoke to said it would be another 16 days. I’ve already been waiting 3 weeks.

Re: Phone

Ali_A — Mon, 19 Jan 2026 16:09:08 GMT

@Molls123

When you spoke to Customer Service each time, did anyone confirm your order number to you?

Ali

Re: Phone

Molls123 — Mon, 19 Jan 2026 16:26:23 GMT

Nope, I’ve spoke to customer service twice and the sales team twice. Customer service said the order has definitely gone through and it’s showing up on my account. But none of them have told me the order reference number. Therefore cannot get any updates on the phone.

Re: Phone

xhqneyz — Mon, 19 Jan 2026 16:43:34 GMT

i have the order number too and ordered on the 4th, with the tracking, but it still says awaiting dispatch

Re: Phone

Ali_A — Wed, 21 Jan 2026 11:05:37 GMT

@Molls123

I'd recommend giving Customer Service another call and asking for the Order Number, so that you can keep a track of the progress.

Ali