topic Re: placed an order on a phone insurance in Orders

placed an order on a phone insurance

Marita5 — Tue, 20 Jan 2026 10:31:10 GMT

Hi i placed an order on a phone insurance but they didnt accept and they didnt put my money back

[Mod edit: add title]

XRaySpeX — Wed, 14 Jan 2026 19:27:53 GMT

@Marita5 : Your deposit will be refunded within 7 - 10 days.

Leanne_T — Thu, 15 Jan 2026 08:52:35 GMT

Thanks for coming to the community.

Have you claimed on your insurance and this was declined? If so, have you paid the insurance excess fee?

If you have ordered a new contract and this was not accepted, this will be refunded as @XRaySpeX has advised.

Leanne.