topic Re: Order not showing or in Orders

Order not showing or

TayBay2007 — Wed, 14 Jan 2026 05:49:42 GMT

Hi I recently made a order and I got a order number but it's not showing in my orders, how long does it take to show in the app, payment has been taken also

Re: Order not showing or

Michael_D — Wed, 14 Jan 2026 11:13:06 GMT

Hi @TayBay2007

Welcome to the community.

The order may not show in the app until it is ready to be dispatched.

I'll see if I can get an idea on dispatch time for you though.

What have you ordered?

If it is was a phone, what model, colour and storage size was it?

When did you place the order?

Michael

Re: Order not showing or

TayBay2007 — Wed, 14 Jan 2026 12:12:20 GMT

PACKAGE 1 OF 1

Samsung Galaxy Z Fold6 5G 1TB Navy - good as new I ordered early this morning

Re: Order not showing or

Michael_D — Wed, 14 Jan 2026 12:28:59 GMT

Thanks @TayBay2007

If it was only ordered this morning, it won't show just yet, as the order won't have been processed.

When it is on the way, you'll get a text or email from DPD, or a notification in the DPD app if you have that, to let you know when it will be delivered.

Michael

Re: Order not showing or

TayBay2007 — Fri, 16 Jan 2026 09:15:03 GMT

I still have not received an update and it's been 2 days, how do I check what's happening with my order

Re: Order not showing or

Ritu_D — Fri, 16 Jan 2026 11:25:00 GMT

Hi @TayBay2007

I'm sorry to hear you have not received any updates yet.

You can use your order reference number to Track your Order.

Thanks

Ritu