https://community.ee.co.uk/t5/Orders/No-order-confirmation/m-p/1595116#M91122 <P>I ordered a new pay monthly phone and can see the upfront cost has been paid but I have not received any email confirmation and no order number. How can I see if my order has been successfully placed?</P> Wed, 14 Jan 2026 10:26:42 GMT SamHib1990 2026-01-14T10:26:42Z https://community.ee.co.uk/t5/Orders/No-order-confirmation/m-p/1595116#M91122 <P>I ordered a new pay monthly phone and can see the upfront cost has been paid but I have not received any email confirmation and no order number. How can I see if my order has been successfully placed?</P> Wed, 14 Jan 2026 10:26:42 GMT https://community.ee.co.uk/t5/Orders/No-order-confirmation/m-p/1595116#M91122 SamHib1990 2026-01-14T10:26:42Z https://community.ee.co.uk/t5/Orders/No-order-confirmation/m-p/1595153#M91127 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4928359">@SamHib1990</a></SPAN>.</P> <P>Welcome to the community.</P> <P>I know you'll be keen to get an update on your order.</P> <P>Please check your Junk/Spam folder for any emails from EE, these can sometimes drop in there.</P> <P>If you haven't received any confirmation, I'd recommend reaching out to our <A href="https://ee.co.uk/help/contact-ee" target="_blank">Customer Service team</A> where a guide can check that your order went through correctly&nbsp;and help further.</P> <P>Debbie</P> Wed, 14 Jan 2026 12:30:41 GMT https://community.ee.co.uk/t5/Orders/No-order-confirmation/m-p/1595153#M91127 Debbie_G 2026-01-14T12:30:41Z