https://community.ee.co.uk/t5/Orders/Reversed/m-p/1595100#M91119 <P>Welcome to the EE Community <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4916453">@Nikecaval</a></SPAN>&nbsp;<BR /><BR />Sorry to hear your application was declined.&nbsp;<BR /><BR />The upfront payment you made at the time of your order was only a pre-authorisation for the payment, which is held as "pending" with your bank.&nbsp;<BR /><BR />As your application has not been successful we will not take the payment, so your bank/card issuer will automatically release the Pending Payment back to your account. They usually do this after 10 working days.&nbsp;<BR /><BR />Our care team will not be able to ask your bank to release it any quicker than their standard timescales, as this is set by your bank/card issuer only.&nbsp;<BR /><BR />If your bank has not released the pending payment after this time please contact your bank who will be able to look into this for you.&nbsp;<BR /><BR />Hope this helps!&nbsp;<BR /><BR />Ali&nbsp;</P> Wed, 14 Jan 2026 09:42:46 GMT Ali_A 2026-01-14T09:42:46Z https://community.ee.co.uk/t5/Orders/Reversed/m-p/1594943#M91111 <P>I tried to buy an iPhone but wasn't approved, however, they withdrew £30 from my account on December 24, 2025, and to this day they haven't returned that amount.</P> Tue, 13 Jan 2026 20:58:14 GMT https://community.ee.co.uk/t5/Orders/Reversed/m-p/1594943#M91111 Nikecaval 2026-01-13T20:58:14Z https://community.ee.co.uk/t5/Orders/Reversed/m-p/1595100#M91119 <P>Welcome to the EE Community <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4916453">@Nikecaval</a></SPAN>&nbsp;<BR /><BR />Sorry to hear your application was declined.&nbsp;<BR /><BR />The upfront payment you made at the time of your order was only a pre-authorisation for the payment, which is held as "pending" with your bank.&nbsp;<BR /><BR />As your application has not been successful we will not take the payment, so your bank/card issuer will automatically release the Pending Payment back to your account. They usually do this after 10 working days.&nbsp;<BR /><BR />Our care team will not be able to ask your bank to release it any quicker than their standard timescales, as this is set by your bank/card issuer only.&nbsp;<BR /><BR />If your bank has not released the pending payment after this time please contact your bank who will be able to look into this for you.&nbsp;<BR /><BR />Hope this helps!&nbsp;<BR /><BR />Ali&nbsp;</P> Wed, 14 Jan 2026 09:42:46 GMT https://community.ee.co.uk/t5/Orders/Reversed/m-p/1595100#M91119 Ali_A 2026-01-14T09:42:46Z