https://community.ee.co.uk/t5/Orders/My-order/m-p/1594936#M91110 <P>I ordered a new pay monthly phone on the 5th of Jan. I am still waiting. I get messages every day from PDP that the is a problem at there depo. I have been waiting now 9 days.</P> Tue, 13 Jan 2026 19:40:40 GMT billogg 2026-01-13T19:40:40Z https://community.ee.co.uk/t5/Orders/My-order/m-p/1594936#M91110 <P>I ordered a new pay monthly phone on the 5th of Jan. I am still waiting. I get messages every day from PDP that the is a problem at there depo. I have been waiting now 9 days.</P> Tue, 13 Jan 2026 19:40:40 GMT https://community.ee.co.uk/t5/Orders/My-order/m-p/1594936#M91110 billogg 2026-01-13T19:40:40Z https://community.ee.co.uk/t5/Orders/My-order/m-p/1595062#M91116 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4926211">@billogg</a></SPAN>&nbsp;</P> <P>I'm sorry to hear that you're still waiting for your phone, I can imagine it must be very frustrating for you.</P> <P>If your phone is with our couriers, one of our guides can contact them to get an update for you.</P> <P>I'd recommend <A href="https://ee.co.uk/help/contact-ee" target="_blank">giving us a call</A>, then a guide can take some details to get access to your order.</P> <P>Chris S</P> Wed, 14 Jan 2026 08:27:23 GMT https://community.ee.co.uk/t5/Orders/My-order/m-p/1595062#M91116 Chris_S 2026-01-14T08:27:23Z