topic Re: Tracking still shows order as not processed in Orders

Tracking still shows order as not processed

Bee491 — Wed, 07 Jan 2026 18:56:29 GMT

Hello

I placed an order on 01/01/2026. I received a confirmation email and tracking number. The email states 1 day processing.

I then received a call on 02/01/2026 from EE to ask me if I had in fact placed the order. This was a high value item so a fraud prevention call was expected. The person on the call then said they would process the order.

My tracking still shows the order as having been placed but has not progressed further.

Sadly customer service is only available via a call and this is not very convenient.

Is there anyway to find more details on my order without wasting hours on the phone.

Thank you

Re: Tracking still shows order as not processed

Chris_B — Wed, 07 Jan 2026 19:53:25 GMT

@Bee491 You have to call. If you got a tracking number the item has been shipped. You most likely got just an order number as you would when placing an order. You get a tracking number once an item is allocated to you and it’s been dispatched.

Re: Tracking still shows order as not processed

Bee491 — Tue, 13 Jan 2026 17:46:21 GMT

Hello

I keep trying to call but there is no option to discuss an order.

Re: Tracking still shows order as not processed

Linzi_H — Tue, 13 Jan 2026 17:59:09 GMT

Hi @Bee491

You can choose billing, and the team will be able to help further. If you have any issues choosing this option, then select another, and the team will transfer you to the right area.

Linzi