topic Re: How to make a complain/feedback about a delivery? in Orders

How to make a complain/feedback about a delivery?

nzt48 — Tue, 13 Jan 2026 13:20:22 GMT

I bought a PS5 controller for a Christmas present for my nephew and the Sony packaging and the outer carton were beaten to a pulp. Not ideal for him to have to open it that way and one of the joysticks seems to have some drift which i'd imagine is a direct cause unfortunately. This website seems impossible to find a way to talk to a person. Thanks !

Re: How to make a complain/feedback about a delivery?

XRaySpeX — Tue, 13 Jan 2026 13:52:15 GMT

@nzt48 : You can make a formal complaint to EE & if you don't get satisfaction after 8 weeks or come to a deadlock you can take it to EE's ADR provider. See Complaints code of practice and here is the Complaints Form .

Re: How to make a complain/feedback about a delivery?

Peter_W — Tue, 13 Jan 2026 15:27:47 GMT

Good afternoon @nzt48.

Welcome to the EE Community!

We have a dedicated team for queries linked to gaming and electronic product orders.

If you check out our help page here, or give us a call on 0800 079 0062, they'll be able to help review your options with this.

Peter

Re: How to make a complain/feedback about a delivery?

nzt48 — Thu, 15 Jan 2026 12:02:03 GMT

Thanks @Peter_W , however is there an email address I can contact instead? or even a chat option? It is my preferred option, plus it will be hard to send the images of the damage through a phone call. I appreciate your help.

Re: How to make a complain/feedback about a delivery?

Peter_W — Thu, 15 Jan 2026 12:18:44 GMT

@nzt48 For damaged products, if it's in the first 30 days you can request a return online, but anything outside of that and you'll need to speak with someone directly.

We don't have an inbound email option for queries linked to electronics orders, but if a member of our team over the phone did require photos as part of an investigation, they would provide you with the relevant email address to send these to.

Peter