topic Re: Order tracking doesn't work in Orders

Order tracking doesn't work

AdamCavo — Sun, 11 Jan 2026 21:37:41 GMT

I upgraded to a new iPhone 17 Pro Max Silver 256GB on the 8th January. Received the confirmation email the same day, saying the estimated delivery date was the 9th. I did think hat wasn't going to be the case but my main problem is that tracking doesn't work at all and there is just no communication once you've made the order.

Re: Order tracking doesn't work

Chris_B — Mon, 12 Jan 2026 08:21:50 GMT

@AdamCavo once the device has been allocated to you you’ll receive a tracking number until the device has been allocated to you you cannot track nothing.

Re: Order tracking doesn't work

Schockwave — Mon, 12 Jan 2026 10:48:06 GMT

@AdamCavo , just make sure that you have the DPD app, where you will receive notification up to the evening before delivery and another one on the day of delivery with a one hour window and a. PIN number, which you show the driver before receiving your device.

Re: Order tracking doesn't work

char37382 — Mon, 12 Jan 2026 11:08:42 GMT

I’ve had this exact same thing but ordered mine on the 4th Jan still no communication or order update & tracking doesn’t work on here or dpd app🙄

Re: Order tracking doesn't work

Debbie_G — Mon, 12 Jan 2026 11:43:59 GMT

Hi @AdamCavo, @char37382.

Thanks for coming to the community.

I know you'll be keen to get an update on your order.

Any orders placed from 02/01/26 for the iPhone 17 Pro Max 256GB Silver shows 'Expect dispatch within 14 days.'

Once your order has been processed, you will receive a text or email from DPD, or as @Schockwave mentioned, a notification in the DPD app if you have this, when the phone is with them and ready for delivery.

If you'd like to check your order, please get in touch and our team will be happy to help.

Debbie

Re: Order tracking doesn't work

HAydnm1994 — Mon, 12 Jan 2026 13:05:33 GMT

It's bizarre isn't it, they spam with texts and offers. But its not until only you ring that they state it's a back log on them. I did the exact same thing. I was told be at least Friday 16th before hear anything in terms of dispatch etc.

Definitely looking at alternative suppliers at this rate.

Re: Order tracking doesn't work

HAydnm1994 — Tue, 13 Jan 2026 10:27:30 GMT

By any chance have you received this yet?😊 checked website and it says dispatch within 7 days too. i only ask as i'm debating cancelling mine completely.

Re: Order tracking doesn't work

HAydnm1994 — Tue, 13 Jan 2026 10:28:41 GMT

Checked yesterday still states on website dispatch within 7 days 🙂 might need updating for your customers so we can get an accurate idea if possible :).

Bizarre that you're selling phones you haven't got though (i know its not you personally)

Re: Order tracking doesn't work

HAydnm1994 — Tue, 13 Jan 2026 10:31:43 GMT

Here's a screenshot of your website still stating within 7 days not 14.

Re: Order tracking doesn't work

char37382 — Tue, 13 Jan 2026 10:40:42 GMT

Still haven’t received , i downloaded the dpd app as advised and have no parcel info. I am switching to EE from another provider and had the exact same thought about cancelling. As i don’t think it’s acceptable to sell a phone they don’t have, then say it’ll be dispatched in 24 hours and then it’s been 10 days and still nothing 😕

Re: Order tracking doesn't work

AdamCavo — Tue, 13 Jan 2026 10:49:28 GMT

Have now received the notification that my phone has been dispatched. Time frame was fine with me, should just be better at post sale communication.

Re: Order tracking doesn't work

HAydnm1994 — Tue, 13 Jan 2026 11:36:08 GMT

Nice! hope you receive it soon!

Re: Order tracking doesn't work

HAydnm1994 — Tue, 13 Jan 2026 13:24:23 GMT

UPDATE Debbie!

EE's now showing 3 days 😄 I think you need to have a word with whoever is updating the website

Re: Order tracking doesn't work

HAydnm1994 — Tue, 13 Jan 2026 13:33:25 GMT

Anyone who has ordered this from the 8th Jan 26, like myself.

Just spoken to Customer Services, they have just done a restock order today 13/01/2026, which will take 14 days.

But have them available in other colors in stores too.

Which is why the website changes from 3 days, 7 days, 14 days and 12 days.

Buymobiles.net have them in stock though, and cheaper 🙂

Re: Order tracking doesn't work

xhqneyz — Tue, 13 Jan 2026 14:40:59 GMT

i’ve been waiting so long for mine and yours has already been dispatched 😔 so disappointing from ee

Re: Order tracking doesn't work

xhqneyz — Tue, 13 Jan 2026 14:41:43 GMT

it is ridiculous

Re: Order tracking doesn't work

xhqneyz — Tue, 13 Jan 2026 14:52:32 GMT

what does this mean? even if i have been waiting for nearly 2 weeks do i have to wait another 2 now? **bleep**!

Re: Order tracking doesn't work

Michael_D — Tue, 13 Jan 2026 15:25:40 GMT

Hi @HAydnm1994

The page you are looking at on the website contains the estimated dispatch timescale for orders placed at that point, it doesn't reflect orders already placed, but older orders will be processed first.

It is also worth noting that the timescales can be different depending on the colour and storage size that is selected. The screenshots that you have uploaded were for different versions, the 7 day one being the 256GB Silver, and the 3 day one being the 256GB Cosmic Orange.

The 256GB Silver version is currently showing up to 14 days for new orders, which has updated earlier today. It was 7 days as shown in your first picture, but as mentioned above, that will not impact orders already placed.

Once there is stock available for your order, you will receive notification from DPD by text or email, or in the DPD app if you have that.

If you have any specific questions about your order, please contact our customer service guides, who can bring up your account and check the order details.

Michael

Re: Order tracking doesn't work

AdamCavo — Tue, 13 Jan 2026 15:37:04 GMT

I’d mistakenly put Silver in the initial post when my is the deep blue. May be why they’re coming at different times.

Re: Order tracking doesn't work

xhqneyz — Thu, 15 Jan 2026 09:46:35 GMT

have you received your phone yet? i ordered the same day as you and have still heard nothing 🙁