topic Where is my order in Orders

Where is my order

REJ02 — Mon, 12 Jan 2026 13:37:47 GMT

My phone is meant to be getting delivered today tracking isn’t working I paid extra to get faster delivery just want to knows what’s going on getting no information and struggling to contact ee

Re: Where is my order

Chris_B — Mon, 12 Jan 2026 13:39:28 GMT

@REJ02 have you received a tracking number ? have you received a message from DPD saying they’ve got a delivery for you ?

Re: Where is my order

REJ02 — Mon, 12 Jan 2026 13:46:11 GMT

I’ve got a tracking number and when I use it it’s saying it’s wrong. No message from dpd.

Re: Where is my order

REJ02 — Mon, 12 Jan 2026 13:47:00 GMT

I ordered on Friday and the email says due today

Re: Where is my order

Michael_D — Mon, 12 Jan 2026 16:04:17 GMT

Hi @REJ02

If you've not had a message from DPD, it is very unlikely that the phone will be out for delivery, as you'd get the DPD tracking details when it is due to be delivered.

Which model of phone, including colour and storage size did you order? I can have a look at the stock to see if there are any delays.

Michael