https://community.ee.co.uk/t5/Orders/Phone-order/m-p/1594576#M91033 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4923082">@char37382</a></SPAN>&nbsp;</P> <P>Welcome to the community.</P> <P>I know you'll want to get your hands on your phone as soon as possible.</P> <P>If you let me know which model you ordered, including colour and storage size, I can have a look to see if there are any delays.</P> <P>Michael</P> Mon, 12 Jan 2026 12:42:11 GMT Michael_D 2026-01-12T12:42:11Z https://community.ee.co.uk/t5/Orders/Phone-order/m-p/1594526#M91015 <P>I ordered a new phone as i was switching providers on the 4th Jan &amp; got told it would be dispatched within 24hrs but it is now the 12th Jan and have had no update. The tracking number provided doesn’t work and i am finding it difficult to contact anyone as there is no live chat.&nbsp;</P><P>I don’t really understand how this works as my prepayment has come out of my bank and i received plan confirmation emails.&nbsp;</P><P>could anyone help with this as i was told in email it would be dispatched in 24 hours&nbsp;</P> Mon, 12 Jan 2026 10:30:48 GMT https://community.ee.co.uk/t5/Orders/Phone-order/m-p/1594526#M91015 char37382 2026-01-12T10:30:48Z https://community.ee.co.uk/t5/Orders/Phone-order/m-p/1594576#M91033 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4923082">@char37382</a></SPAN>&nbsp;</P> <P>Welcome to the community.</P> <P>I know you'll want to get your hands on your phone as soon as possible.</P> <P>If you let me know which model you ordered, including colour and storage size, I can have a look to see if there are any delays.</P> <P>Michael</P> Mon, 12 Jan 2026 12:42:11 GMT https://community.ee.co.uk/t5/Orders/Phone-order/m-p/1594576#M91033 Michael_D 2026-01-12T12:42:11Z