topic Re: Order in Orders

Order

Natalia221 — Mon, 12 Jan 2026 15:13:03 GMT

Hello,

I placed an order for a phone on 08/01, and at the time of ordering I was informed that it would be dispatched on 09/01 with next-day delivery.

However, the order status is still showing “awaiting dispatch”, with no dispatch date provided.

Order number: 00********

Please could you urgently advise:

why the order has not been dispatched as promised,
when it will be dispatched,
and whether the device is currently in stock.

Re: Order

Alex_H — Sat, 10 Jan 2026 12:09:53 GMT

Hi @Natalia221,

Welcome to the EE Community

We don't have access to accounts or orders via this community forum, but if you are able to share how it is you placed your order and which exact model you ordered, including size and colour I can check if the issue may be due to stock and any current guidance we have for expected dispatch if so.

Alex

Re: Order

Natalia221 — Sat, 10 Jan 2026 12:14:11 GMT

I ordered a phone with a contract on August 8th, iPhone 17 Pro Max Silver 1T, it was supposed to arrive the next day, but silence

Re: Order

Natalia221 — Sat, 10 Jan 2026 12:14:57 GMT

January I'm sorry

Re: Order

Chris_B — Sat, 10 Jan 2026 12:19:54 GMT

@Natalia221 well, if you’ve not had it by now, it’s been returned back to EE, or the order never went through or EE declined your order, And you’ll never of got it next day as the waiting times went over 28 days for all models.

And you’ve not thought once to call customer support about this in the last 4+ months.

Re: Order

Natalia221 — Sat, 10 Jan 2026 12:28:59 GMT

I want to cancel the order

Re: Order

Alex_H — Sat, 10 Jan 2026 15:16:05 GMT

Hi @Natalia221,

Welcome to the EE Community

An order placed on 8th January for the iPhone 17 Pro Max 1TB Silver has an expected dispatch date of within 7 days of order. If you do wish to cancel the order please give us a call and one of our guides can help cancel it for you.

Alex

Re: Order

Natalia221 — Mon, 12 Jan 2026 11:06:52 GMT

I ordered the phone on January 8th and was told I'd receive it the next day. I still haven't received delivery confirmation from DPD. I'm waiting for an explanation. I paid £100 upfront.
I phone 17 pro max 1T silver

I want to order as soon as possible, if I don't want to cancel by the end of the week, I'll order somewhere else

Re: Order

XRaySpeX — Mon, 12 Jan 2026 11:15:44 GMT

@Natalia221 : There's no point in threatening this discussion forum. You'll have to take it up with CS.

Re: Order

Natalia221 — Mon, 12 Jan 2026 11:25:57 GMT

where should I contact you?
Do you know anything about my order?

Re: Order

XRaySpeX — Mon, 12 Jan 2026 11:28:20 GMT

This user discussion forum can have no access to your specific account. You need to raise this with CS.

Try calling EE CS on the Freephone no.(Opt 2) in my sig.

Re: Order

Natalia221 — Mon, 12 Jan 2026 13:18:15 GMT

I can't reach you by phone

Re: Order

Chris_S — Mon, 12 Jan 2026 13:37:36 GMT

Hi @Natalia221

Great choice of phone there, the iPhone 17 Pro Max is an amazing device.

I've had a look at our stock checker, and I can see that if you ordered the iPhone 17 Pro Max 1TB in Silver on the 8th of January, the expected dispatch time would be around 7 days.

Chris S

Re: Order

Natalia221 — Mon, 12 Jan 2026 13:40:48 GMT

so you don't have it in stock?
I can expect my order around January 17 or 19

Re: Order

Ali_A — Mon, 12 Jan 2026 15:17:38 GMT

@Natalia221

It's quite a popular version of the phone. We are waiting to receive more stock from the manufacturer so we can ship this out as soon as possible.
As @Chris_S mentioned, we expect it to be dispatched within 7 days of the date you placed your order.
You can still track your order on the Track Your Order page.

If you haven't done so already I would recommend downloading the DPD app, so that soon as this device is ready to be shipped you will be notified with the tracking details.

Ali