https://community.ee.co.uk/t5/Orders/Ps5-not-received-over-a-month-no-resolution/m-p/1594430#M91007 <P>I ordered a PS5 on Black Friday deal and paid part of it and never received it, I raised a complaint over 4 weeks ago and still no resolution or refund. Can anyone help from EE</P> Sun, 11 Jan 2026 22:22:26 GMT sscott79 2026-01-11T22:22:26Z https://community.ee.co.uk/t5/Orders/Ps5-not-received-over-a-month-no-resolution/m-p/1594430#M91007 <P>I ordered a PS5 on Black Friday deal and paid part of it and never received it, I raised a complaint over 4 weeks ago and still no resolution or refund. Can anyone help from EE</P> Sun, 11 Jan 2026 22:22:26 GMT https://community.ee.co.uk/t5/Orders/Ps5-not-received-over-a-month-no-resolution/m-p/1594430#M91007 sscott79 2026-01-11T22:22:26Z https://community.ee.co.uk/t5/Orders/Ps5-not-received-over-a-month-no-resolution/m-p/1594521#M91014 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4924444">@sscott79</a></SPAN>&nbsp;</P> <P>Welcome to the community.</P> <P>I can understand you'll want to get a resolution to this. We don't have access to your account here to be able to help, but I'd like to get an understanding of what has happened up to now so we can guide you to the right place.</P> <P>When you raised the complaint, was it over the phone with our guides, or using the <A href="https://ee.co.uk/help/contact-ee/complaint/complaint-form" target="_blank">complaints webform online</A>?</P> <P>What was said the last time you spoke with someone?</P> <P>Michael</P> Mon, 12 Jan 2026 10:19:26 GMT https://community.ee.co.uk/t5/Orders/Ps5-not-received-over-a-month-no-resolution/m-p/1594521#M91014 Michael_D 2026-01-12T10:19:26Z