topic Re: order in Orders

order

Jack14816 — Sun, 11 Jan 2026 08:41:49 GMT

i ordered iphone 17 pro max cosmic orange on 3rd january it’s now the 11th of january and i haven’t or received all info on it

Re: order

Chris_B — Sun, 11 Jan 2026 08:47:33 GMT

@Jack14816 Did you receive a confirmation of order ? This will have an order number on it. If you have this you need to call customer support to chase this up. But it sounds like your order didn’t go through

Re: order

Jack14816 — Sun, 11 Jan 2026 08:51:17 GMT

i did receive confirmation but i can’t find it now and it definitely went through bc money came off my card for it but is there anyway i can phone a human so i can speak to them about my order and get my order number to tracker bc this is a **bleep** take it’s been more than a week since i ordered it

Re: order

Jack14816 — Sun, 11 Jan 2026 08:53:23 GMT

i also got a contract summary for it

Re: order

Rach_H — Sun, 11 Jan 2026 13:12:01 GMT

Hi @Jack14816,

Welcome to the Community!

I'm sorry to hear you've not heard back about your order. Could you let me know which memory size you ordered, so I can look into the delivery timescales?

Rach