topic Re: Upgrade in Orders

Upgrade

Juec64 — Fri, 09 Jan 2026 11:24:57 GMT

I upgraded on 21 st December but am still waiting for my handset nothing I do will let me get in touch. Am thinking of changing providers with better deals. Any advice?

Re: Upgrade

Michael_D — Fri, 09 Jan 2026 13:47:19 GMT

Hi @Juec64

Thanks for coming to the community.

I can have a look to see if there are any delays while we wait for stock on the phone you ordered.

Which model, including colour and storage size did you go for?

Michael

Re: Upgrade

Juec64 — Sun, 25 Jan 2026 21:31:34 GMT

I phone in blue.

Re: Upgrade

bristolian — Sun, 25 Jan 2026 22:11:24 GMT

@Juec64 wrote:
I phone in blue.

Which specific iPhone, and which storage size? There's several variants of blue iPhones.

Re: Upgrade

Juec64 — Sat, 31 Jan 2026 12:33:44 GMT

Don’t hold your breath! I’m still chasing an order from December having had the same messages as yourself. I recommend moving to Vodaphone who care about their customer service. I have been with Ee, formally orange for in excess of 24 years. And they’re just not bothered. My phone has stopped working and I need it as my husband is on end of life care so they need to be able to contact me’ just in case ‘

Re: Upgrade

Juec64 — Sat, 31 Jan 2026 12:35:39 GMT

I will ever recommend anyone trusts this company.

Re: Upgrade

ee_user14 — Sat, 31 Jan 2026 13:12:17 GMT

@Juec64 wrote:
I recommend moving to Vodaphone

I don't!! I can't even find a website for them.

Re: Upgrade

Peter_W — Sat, 31 Jan 2026 15:45:56 GMT

Good afternoon @Juec64.

I'm really concerned to hear about the position this has left you in, awaiting an order shouldn't have any basis on your ability to receive service on your current line.

If you haven't already I'd recommend restarting your phone, and removing and reinserting the SIM can be worth a try too.

Just to be sure too, which model of phone have you ordered here, including the colour and storage version?

I can see you've mentioned a Blue iPhone previously, but we offer quite a few different iPhone models and wait times can vary.

Speak soon,

Peter