topic Re: Issue with Order in Orders

Issue with Order

Josie29 — Thu, 08 Jan 2026 17:09:24 GMT

Hi, I ordered iPhone 17 pro max on 30th December 256gb for upgrade I’ve rang a few times I’ve heard absolutely nothing about when I will be receiving this, I though they would have emailed me but absolutely nothing

Re: Issue with Order

Northerner — Thu, 08 Jan 2026 16:44:42 GMT

Hi @Josie29

You'll need to speak to EE CS on 150 and ask for an update and tracking number.

You can then check EE order tracking: https://ee.co.uk/help/orders

You should download the DPD app as well.

Thanks

Re: Issue with Order

Peter_W — Thu, 08 Jan 2026 18:34:46 GMT

Hey there @Josie29.

I've just had a check of the stock for the 256GB model of the 17 Pro Max, and we've got stock available immediately for Cosmic Orange, or are estimating a wait of up to 14 days for Deep Blue and Silver.

Very occasionally online orders can get stuck before being applied to your account, but if you get in touch with our team like @Northerner mentioned, and quote the XK order reference number you received at checkout, they should be able to get this all double checked.

Peter

Re: Issue with Order

Josie29 — Thu, 08 Jan 2026 18:49:06 GMT

I never received an order number nothing just an agreement. I’ve rang and they they can see the order but received no email confirming this? So confusing and okay 1 more week then if I ordered on the 30th

Re: Issue with Order

Michael_D — Fri, 09 Jan 2026 09:42:11 GMT

The main thing is that they can see the order on your account @Josie29, that does mean it has gone through.

Which colour did you order?

Michael

Re: Issue with Order

Josie29 — Fri, 09 Jan 2026 10:39:05 GMT

iPhone 17 pro max silver 256gb on 30th December

Re: Issue with Order

Michael_D — Fri, 09 Jan 2026 10:54:38 GMT

Thanks @Josie29.

The timescale for that one on 30th December was up to 14 days, so it shouldn't be too much longer before it is on the way to you.

Once it is on the way, you'll get a text or email from DPD or a notification in the DPD app if you have that, to let you know when it will be delivered.

Michael

Re: Issue with Order

xhqneyz — Thu, 15 Jan 2026 09:53:52 GMT

did you receive the phone?

Re: Issue with Order

Josie29 — Thu, 15 Jan 2026 10:17:27 GMT

No🤣 it’s been over 2 weeks now…

Re: Issue with Order

xhqneyz — Thu, 15 Jan 2026 10:18:59 GMT

it will be 2 weeks tomorrow for me. what a joke!

Re: Issue with Order

Josie29 — Thu, 15 Jan 2026 10:28:39 GMT

It’s so bad! I’ve rang so many times and they just say yep now long now… this is ridiculous

Re: Issue with Order

Josie29 — Thu, 15 Jan 2026 13:32:54 GMT

I rang them again it’s now changed to 21 days?!

Re: Issue with Order

xhqneyz — Thu, 15 Jan 2026 15:27:44 GMT

you have got to be joking, you’ve been waiting for so long!

Re: Issue with Order

Peter_W — Thu, 15 Jan 2026 15:57:28 GMT

Hi there @Josie29.

21 days is the current estimate for new orders placed today.

We always fulfill these on a first come, first served basis, so older outstanding orders we'd expect to be sooner than this.

Stock levels can vary depending on colour and storage versions, so if you get back in touch with our team, they can advise on if any alternatives are available sooner.

Peter

Re: Issue with Order

Josie29 — Thu, 15 Jan 2026 16:25:17 GMT

I did phone up, and she said 21 days even tho it’s passed 14 days and was 14 days when I upgraded so now she said next week? Time just keeps getting added

Re: Issue with Order

Josie29 — Mon, 19 Jan 2026 16:01:51 GMT

Hi, do you have update on iPhone 17 pro max256 stock?

Re: Issue with Order

Rach_H — Mon, 19 Jan 2026 18:34:39 GMT

Hi @Josie29,

I'd recommend giving our team a call, and they can take a look into what is happening with your order, as we do not have account access here on the Community.

Rach