topic Re: no delivery info in Orders

no delivery info

Rachaelmary — Wed, 07 Jan 2026 20:53:25 GMT

Hello,

I ordered a phone on Saturday, and on tracking it is down as awaiting dispatch. however, DPD have tried to deliver this twice on Monday and on Tuesday and now down as requested to return to consigner. im concerned as I never received any dispatch info. I never received any text messages from DPD advising of a ETA, and I have had no tracking information. the only reason i know is the sorry we missed you cards when I came home from work and the tracking info via them.

What can I do to get this phone? Thanks.

Re: no delivery info

Northerner — Wed, 07 Jan 2026 21:37:17 GMT

Hi @Rachaelmary

You'll need to speak to EE CS on 150.

Thanks

Re: no delivery info

Rachaelmary — Thu, 08 Jan 2026 18:04:41 GMT

I’ve been trying but cannot actually speak to anyone. This is so frustrating

Re: no delivery info

Rach_H — Fri, 09 Jan 2026 18:22:29 GMT

I understand that this is frustrating @Rachaelmary, but out Customer Service team are the best people to help you with this.

What is happening when you try calling?

Rach