topic Order update in Orders

Order update

Lylaw1 — Thu, 08 Jan 2026 18:02:20 GMT

Ordered a Silver iPhone 17 pro 256gb on 26th December and still yet to receive an update. All I have received is the initial confirmation email and had nothing at all since but the website said dispatch within 7 days. Just wondering if there is any update on how much longer it will take?

Re: Order update

Chris_B — Thu, 08 Jan 2026 18:35:45 GMT

@Lylaw1 You need to call customer support as this should have been dispatched by now. I wouldn’t be surprised if the order actually didn’t go through.

Re: Order update

Lylaw1 — Thu, 08 Jan 2026 18:59:05 GMT

Thank you!! However quite concerning when the £30 upfront payment has been taken

Re: Order update

SS4794 — Thu, 08 Jan 2026 19:26:58 GMT

Join the club, selling you phones they don't even have in stock, no idea what happens with my next phone bill as I've just paid mine off, started the new phone contract but no phone to be seen.

Pointless asking, they'll just tell you to speak to CS on 150, no humans to speak to on 150, just run in circles around the same options pushing numbers until you're back at the start.

Re: Order update

Dizzyx — Fri, 09 Jan 2026 06:09:44 GMT

Ordered the exact same one but on the 28th of December and got my confirmation the day after but I am still waiting just like you.. very disappointing

Re: Order update

Chris_S — Fri, 09 Jan 2026 10:13:18 GMT

Hi @Dizzyx

Could I just clarify, Is it the iPhone 17 Pro 256gb in Silver that you're waiting for too?

Chris S

Re: Order update

Lylaw1 — Fri, 09 Jan 2026 12:09:58 GMT

Just spoke with EE and they said it’s just a matter of waiting for stock to arrive and mine should be getting delivered on Mon/Tue so hopefully not much longer for yours either !

Re: Order update

Chris_S — Fri, 09 Jan 2026 12:27:15 GMT

Thank you for sharing your update @Lylaw1 🙂

Chris S

Re: Order update

Dizzyx — Fri, 09 Jan 2026 17:19:52 GMT

Yes this is the one I am waiting on.
I really hope it arrives on Monday or Tuesday as it will have been more than two weeks wait then