https://community.ee.co.uk/t5/Orders/Proof-of-purchase-for-Sim-free-order/m-p/1593688#M90940 <P>Welcome to the Community, <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4923023">@JakAhmed</a></SPAN> <span class="lia-unicode-emoji" title=":smiling_face_with_smiling_eyes:">😊</span></P> <P>We have a dedicated team for queries linked to electronics orders (including SIM-free handsets), so if you give our team a call on 0800 079 0062, they'll be able to check this out for you.</P> <P>You can also find more info here:</P> <P><A href="https://ee.co.uk/help/orders/ee-tech" target="_blank">EE Tech orders including accessories and SIM-free handsets | Orders And Returns Help | EE</A></P> <P>Peter</P> Thu, 08 Jan 2026 13:34:36 GMT Peter_W 2026-01-08T13:34:36Z https://community.ee.co.uk/t5/Orders/Proof-of-purchase-for-Sim-free-order/m-p/1593664#M90934 <P>I recently bought a Samsung handset sim free however there doesn’t seem to be any proof of purchase with the handset inside the packaging. Usually for online orders we are provided with a dispatch note or paperwork but there was nothing.&nbsp;</P><P>thanks in advance&nbsp;</P> Thu, 08 Jan 2026 11:20:33 GMT https://community.ee.co.uk/t5/Orders/Proof-of-purchase-for-Sim-free-order/m-p/1593664#M90934 JakAhmed 2026-01-08T11:20:33Z https://community.ee.co.uk/t5/Orders/Proof-of-purchase-for-Sim-free-order/m-p/1593688#M90940 <P>Welcome to the Community, <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4923023">@JakAhmed</a></SPAN> <span class="lia-unicode-emoji" title=":smiling_face_with_smiling_eyes:">😊</span></P> <P>We have a dedicated team for queries linked to electronics orders (including SIM-free handsets), so if you give our team a call on 0800 079 0062, they'll be able to check this out for you.</P> <P>You can also find more info here:</P> <P><A href="https://ee.co.uk/help/orders/ee-tech" target="_blank">EE Tech orders including accessories and SIM-free handsets | Orders And Returns Help | EE</A></P> <P>Peter</P> Thu, 08 Jan 2026 13:34:36 GMT https://community.ee.co.uk/t5/Orders/Proof-of-purchase-for-Sim-free-order/m-p/1593688#M90940 Peter_W 2026-01-08T13:34:36Z https://community.ee.co.uk/t5/Orders/Proof-of-purchase-for-Sim-free-order/m-p/1593775#M90946 <P>Hey Peter, thanks for the reply. Will give these a go <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span>&nbsp;</P> Thu, 08 Jan 2026 16:44:03 GMT https://community.ee.co.uk/t5/Orders/Proof-of-purchase-for-Sim-free-order/m-p/1593775#M90946 JakAhmed 2026-01-08T16:44:03Z