topic Re: Order in Orders

Order

Em196 — Wed, 07 Jan 2026 16:19:22 GMT

I placed an order on the 6/01/26 for a pay monthly mobile, I haven’t received a confirmation email yet i understand the upfront payment is held until dispatch but wants to check what was going on as i have no way to ring EE as my current phones mic is broken anyone have any other advice on how to contact EE

Re: Order

Lesley_W — Wed, 07 Jan 2026 18:30:04 GMT

Hi @Em196

Welcome to our community.

I understand you will be eager to have an update on your order.

Have you checked your junk/spam to see if it's made it's way there in error?

Was the phone you ordered in stock or was there a wait time for it?

Lesley

Re: Order

Em196 — Wed, 07 Jan 2026 19:10:54 GMT

I’ve checked all my mail and only received the contract details no confirmation or order number and I think it was in stock I didn’t see anything about it being out of stock

Re: Order

Rach_H — Thu, 08 Jan 2026 08:43:51 GMT

Could you let me know the phone you order @Em196, so I can take a look into the stock for you?

Rach

Re: Order

Em196 — Thu, 08 Jan 2026 09:17:11 GMT

iPhone 17 on sage green

Re: Order

Rach_H — Thu, 08 Jan 2026 10:28:38 GMT

Which memory size is that @Em196?

Rach

Re: Order

Em196 — Thu, 08 Jan 2026 10:32:35 GMT

256gb x

Re: Order

Rach_H — Thu, 08 Jan 2026 12:28:53 GMT

We are expecting these to be dispatched within 1-3 days @Em196, so this should be with you tomorrow, but if you don't receive it then you may have to call our team on a friend or family member's phone.

Rach