topic Re: Live chat in Orders

Re: Live chat

Imogendavenport — Tue, 06 Jan 2026 15:08:38 GMT

I orders a Apple Watch wire last Wednesday I then received on Friday on email saying it's on its way. Since then it's never been delivered I've never had an email to say it's been delivered yet when I go track my order apparently it has been delivered and was delivered on the Friday 2nd January.

Re: Re: Live chat

Alex_H — Tue, 06 Jan 2026 17:09:38 GMT

Hi @Imogendavenport,

Welcome to the EE Community

If your order tracking is showing delivered but you have not received it please give us a call so one of our guides can check the tracking on your order to find out what is going on with your delivery.

Alex

Re: Re: Live chat

Brettoakey — Wed, 07 Jan 2026 10:30:50 GMT

I need to get messages sent to my friends phone and not mine

Re: Re: Live chat

Alex_H — Wed, 07 Jan 2026 12:22:40 GMT

Hi @Brettoakey,

Welcome to the EE Community

Do you mean you are looking to get messages about your delivery sent to a friends phone or do you mean some other type of message?

If it is messages regarding your delivery you will need to give us a call and ask that your contact number for your delivery be updated to your friends number.

Alex