https://community.ee.co.uk/t5/Orders/Upgrade/m-p/1592793#M90840 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4920017">@Hlss</a>&nbsp;</P><P>You'll need to speak to EE CS on 150 for an update and tracking number. Once you have the tracking number you can use it here: <A href="https://ee.co.uk/help/orders" target="_blank">https://ee.co.uk/help/orders</A></P><P>You should also download the DPD app as you will need a pin for the driver.</P><P>Thanks&nbsp;</P> Sun, 04 Jan 2026 09:08:40 GMT Northerner 2026-01-04T09:08:40Z https://community.ee.co.uk/t5/Orders/Upgrade/m-p/1592752#M90837 <P>I upgraded my phone via the app on Monday and have received no updates since the confirmation email, so I have been waiting 5 days (email stated phone dispatched within 3 days) with no updates, phone or any other information.&nbsp;</P><P>I am also unable to track the order via the app/ website&nbsp;</P><P>please can someone update me on this?</P> Sat, 03 Jan 2026 21:57:54 GMT https://community.ee.co.uk/t5/Orders/Upgrade/m-p/1592752#M90837 Hlss 2026-01-03T21:57:54Z https://community.ee.co.uk/t5/Orders/Upgrade/m-p/1592793#M90840 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4920017">@Hlss</a>&nbsp;</P><P>You'll need to speak to EE CS on 150 for an update and tracking number. Once you have the tracking number you can use it here: <A href="https://ee.co.uk/help/orders" target="_blank">https://ee.co.uk/help/orders</A></P><P>You should also download the DPD app as you will need a pin for the driver.</P><P>Thanks&nbsp;</P> Sun, 04 Jan 2026 09:08:40 GMT https://community.ee.co.uk/t5/Orders/Upgrade/m-p/1592793#M90840 Northerner 2026-01-04T09:08:40Z