topic Re: Can’t Track Order in Orders

Can’t Track Order

navikailay34 — Thu, 01 Jan 2026 20:36:14 GMT

hello today i’m place the one order iphone 17 pro 512gb with EE sim card and im upfront pay 30 pound but im not raceive tracking number im use the reference number but this not working

[Mod edit: Title added.]

Re: Can’t Track Order

Ritu_D — Fri, 02 Jan 2026 10:19:51 GMT

Morning @navikailay34

Welcome to the community.

Thanks for placing an order with EE, great choice of phone by the way. I can imagine you are eager to receive your order.
If you check in your spam/junk mail, your confirmation email should be there?

You can Track your Order using your reference number.
The payment should be showing as pending with your bank.
When a order is placed a payment request is sent to your bank, but the payment wont be taken until the order is processed. Your bank will set the payment aside "Pending" until we take it.
If for any reason the order does not get processed the bank will release the "pending" payment back into your account.

Thanks

Ritu

Re: Can’t Track Order

Soniab1 — Fri, 02 Jan 2026 10:44:48 GMT

The same is happening with me. I placed the order, received the email, money was taken from my account but I can’t track the order.. maybe it’s a system fault?

Re: Can’t Track Order

navikailay34 — Fri, 02 Jan 2026 11:13:47 GMT

i’m to many time call coustmrcare but not answer my call

Re: Can’t Track Order

Ritu_D — Fri, 02 Jan 2026 11:23:35 GMT

Hi @Soniab1

Welcome to the community.

I am gutted to hear you are experiencing issues tracking your order too.

What did you order and when did you place the order?

Also what happens when you try to track it?

Thanks

Ritu

Re: Can’t Track Order

Ritu_D — Fri, 02 Jan 2026 11:26:48 GMT

Have you managed to get through to customer services @navikailay34

If you haven't already, try Contacting one of our guides who can take a look into your order for you.

Ritu

Re: Can’t Track Order

Soniab1 — Fri, 02 Jan 2026 17:21:41 GMT

Hi,

I ordered an iPhone 15 and I ordered today at 01:30am. I tried to use the use the order number and my email, and it’s says “sorry it didn’t work.” And it’s says to try to reenter the details.

Re: Can’t Track Order

Katie_B — Sat, 03 Jan 2026 07:55:50 GMT

Hi @Soniab1.

Welcome to the community.

Have you been able to successfully track your order?

As soon as your device is ready for delivery you will receive a notification from our courier DPD.

If you continue to get the message 'Sorry it didn't work' and want to track your orders progress with EE I would recommend getting in touch.

Katie