topic Can’t order tracking in Orders

Can’t order tracking

Aliya22 — Fri, 02 Jan 2026 05:56:25 GMT

I haven’t reviewed about my order been 2 day now I wonder why they didn’t give me information about delivery

Re: Can’t order tracking

Ritu_D — Fri, 02 Jan 2026 11:20:46 GMT

Hi @Aliya22

Welcome to the community.

Thanks for placing an order with EE, what did you order?

Have a look in your spam/junk mail to see if you have a order confirmation email in there.

If you do there should be an order reference number on the email and you can Track your Order using that.

Thanks

Ritu

Re: Can’t order tracking

Sc1961 — Sat, 03 Jan 2026 10:01:07 GMT

I completely agree. I ordered on 29 December and all I know is that the order is’ awaiting dispatch’ For all I know I could be waiting until Easter! Surely EE customer service can do better than this? The website says orders usually take 2 to 3 days. Some clarification of the word ‘usually’ is needed.