topic Order reference number issue in Orders

Order reference number issue

CPlatt_1987 — Tue, 30 Dec 2025 15:15:57 GMT

I placed an order for the Galaxy Z Fold 7 on Saturday 27th December I’ve entered the reference number on the confirmation email to track the order but it just keeps coming up as sorry that’s not right how can it be the wrong reference number when that’s what’s on the confirmation email?

Re: Order reference number issue

Northerner — Tue, 30 Dec 2025 18:06:28 GMT

Hi @CPlatt_1987

If order tracking is not working then you'll need to speak to EE CS on 150.

Thanks

Re: Order reference number issue

Linzi_H — Tue, 30 Dec 2025 18:08:07 GMT

Hi @CPlatt_1987

Welcome to the Community.

From our stock information, it looks like all variants of this device are expected to be dispatched within 1 day.

Please check the DPD app to see if you have any updates regarding your delivery. If nothing shows, then I'd advise calling our team directly. They'll be able to check your account and see what stage your order is at.

Linzi

Re: Order reference number issue

CPlatt_1987 — Tue, 30 Dec 2025 21:14:43 GMT

Dispatched? If the order hasn’t yet been dispatched what’s been the delay I ordered this on Saturday the EE website says delivery expected to take 1-2 days Monday and Tuesday and it hasn’t even been dispatched?

Re: Order reference number issue

Ali_A — Wed, 31 Dec 2025 09:30:31 GMT

Hi @CPlatt_1987

As you're seeing an error when checking your order number on our tracking page, your order may not have been completed.
Please give our Customer Service team a call where a guide in the Digital Sales team can check your order went through correctly.

If the order couldn't be processed, the team can discuss what additional information we need to manually complete it for you.

Ali