topic Re: Pin issue when delivered to store in Orders

Pin issue when delivered to store

Jay385 — Mon, 12 May 2025 17:31:56 GMT

Ive ordered a new phone for store collection due to working late, had a txt saying was being delivered to store today with a time slot, I had some time off work as i had a doctor's appointment so thought I'd collect whilst was at it as is round the corner, just before I got there I had a text message saying that DPD couldn't deliver it as no code provided, I went to thw store to ask someone as i was under rhe impression I didnf need a code for store deliveries to be told that the dpd driver refused to drop parcel off without a code. Said couldn't help me any further so I decided to ring cs.

Spoke to someone who said there is no option for a code his end but he can re arrange delivery (which I've done for Friday) to the same store. Now just worried going have the same issue and unsure what I can do other then get to the store my self and wait around until delivery so I can personally give code which makes delivery to store kind of pointless. Anyone else had the same issue with DPD and pins? Hoping it's just a 1 off and just a fault from the driver

Re: Pin issue when delivered to store

Chris_B — Mon, 12 May 2025 18:08:31 GMT

@Jay385 A store delivery shouldn’t need a pin as that’s only for home deliveries

Re: Pin issue when delivered to store

Jay385 — Mon, 12 May 2025 18:12:24 GMT

I know exactly, tbf last time I ordered I got sent a pin via txt but got delivered to store fine, this time DPD refused to leave it at store so hoping just a mistake by the dpd delivery driver as the person I spoke to in the store said shouldn't need a pin but then couldn't help any more then saying it'll be returned to warehouse, managed to get cs to re arrange delivery but just hoping same thing doesn't happen again

Re: Pin issue when delivered to store

Peter_W — Tue, 13 May 2025 08:16:41 GMT

Hey there @Jay385!

Welcome back to the Community!

Like @Chris_B mentioned, deliveries to store should definitely not require a PIN, so it sounds like something wasn't quite right with the original order.

Fingers crossed the new order will have been done correctly, but please keep us posted on how things go!
Peter

Re: Pin issue when delivered to store

Jay385 — Tue, 13 May 2025 08:23:41 GMT

I know, I've managed sort and get to bottom of it, looks like an error on EE side. In original order email after re checking the delivery info it states home delivery instead of store delivery and then got the store address.

Done a new order and the order email on that one is correct and states store delivery with store address must of Been a glitch on ordering for some reason hopefully this one gets delivered to store with no issues

Re: Pin issue when delivered to store

astonavfc — Mon, 29 Dec 2025 14:05:33 GMT

Just got this issue. Did you have to cancel the original order before you re-ordered?

Re: Pin issue when delivered to store

Linzi_H — Mon, 29 Dec 2025 16:18:06 GMT

Hi @astonavfc

I'm disappointed to hear that you've faced some issues with your delivery to store. Yes, you'd need to make sure the original order is cancelled fully before placing a new order online. If you speak with our team directly, they'll be able to guide you on the best next steps.

Linzi