topic Order tracking in Orders

Order tracking

Rosieh19 — Tue, 23 Dec 2025 10:32:40 GMT

Hi all. I ordered a tv on Sunday and received an email yesterday(Monday) To say the tv had been dispatched. The order has DPD 2 day on it but there's a link to 'track order' which takes you to the parcelforce website. The link doesn't seem to be preset with my tracking number and there's no tracking number to be found so I've no idea who the order is being delivered by or when. Does anyone have a similar experience or can shed any light on how I can find out more info on my delivery? Thanks!

Re: Order tracking

Lesley_W — Tue, 23 Dec 2025 15:46:10 GMT

Hi @Rosieh19

Welcome to our community.

I'm sorry you haven't had any updates yet, I'm sure you're eager to get your order.

I'd recommend speaking to the team as soon as you can so they can check your account and get you an update.

Lesley

Re: Order tracking

Rosieh19 — Wed, 24 Dec 2025 16:25:01 GMT

Thanks, I managed to get through on a different number and got the info I needed.

Re: Order tracking

Debbie_G — Wed, 24 Dec 2025 17:53:45 GMT

I'm happy to hear you were able to speak with our team and get the information you needed, @Rosieh19.

Thanks for coming back and letting us know.

Debbie

Re: Order tracking

Evie46 — Tue, 06 Jan 2026 18:53:32 GMT

Hi, I’m having the issue regarding order. Can I ask what number you phoned as I’m getting nowhere with number provided on app and email.

thanks

Re: Order tracking

Rosieh19 — Tue, 06 Jan 2026 18:57:47 GMT

Yeah of course. It was 07953966150. Hope this helps!