topic Re: Phone order in Orders

Phone order

hegop — Mon, 22 Dec 2025 20:18:30 GMT

Hello I ordered for a phone. Order no. xko30******.

Kindly update me on the progress and when I can get it.

Henry *****

[Mod edit: Removed personal information (full name and order number) to protect your privacy.]

Re: Phone order

Northerner — Mon, 22 Dec 2025 12:40:38 GMT

Hi @hegop

You can check your order here: https://ee.co.uk/help/orders

Thanks

Re: Phone order

Schockwave — Mon, 22 Dec 2025 13:11:42 GMT

Hello @hegop ,

Welcome to the community,

Please do not put any personal details here as per forum rule. I have actually reported it to one of the moderators, who will be able to edit your post.

We have no idea who you are, nor do we ha ve any account access, so if you want to follow the progress of your order, either follow what @Northerner has written or ring customer service and they can take a look for you.

Re: Phone order

hegop — Mon, 22 Dec 2025 18:54:20 GMT

Hello.

Thank you for your email. Please, advise on how l can follow up on
my order. I have been waiting but no response yet.

Thank you

Henry

Re: Phone order

Ali_A — Tue, 23 Dec 2025 08:31:45 GMT

Hi @hegop

As you've not received a follow-up email confirming your has been processed you'll need to give our Customer Service team a call where a guide in the Digital Sales team can check your order completed successfully.

If the order couldn't be processed, the team can discuss the reasons why, and what additional information we need to manually complete it for you.

Ali

Re: Phone order

hegop — Wed, 24 Dec 2025 10:08:09 GMT

Hello Ali.

Thank you for your info.

Im yet to call the customer care. Im in a remote location. There's a network problem. I prefer using the mail for immediate response.

Thank you

Merry Christmas

Henry

Re: Phone order

Chris_S — Wed, 24 Dec 2025 13:40:15 GMT

Hi @hegop

If you have access to WIFI you can use WIFI calling to get in touch with us.

You can also use your My EE app to contact a guide, just go to the 'Help' section in your app.

Chris S