topic Re: ORDER in Orders

ORDER

Katyhughes — Mon, 22 Dec 2025 17:10:34 GMT

I placed an order on the 20th. Have received no further email other than confirmation.
no dispatch etc, and order reference doesn’t work on any of the tracking.
I spoke to customer service on the 20th who said my order would be delivered on the 21st, but haven’t even had any further details and it’s obviously not been delivered.
can anyone help. Thanks!

Re: ORDER

Northerner — Mon, 22 Dec 2025 17:19:08 GMT

Hi @Katyhughes

If order tracking is not working then you'll need to speak to EE CS on 150.

There is no account access on these forums.

Thanks

Re: ORDER

Ali_A — Tue, 23 Dec 2025 08:45:32 GMT

Hi @Katyhughes

It's great Customer Service confirmed your order has been processed successfully.

If you can tell me the make/model/memory size and colour of the phone you ordered I can check the expected dispatch times for you.

Ali