topic Re: I have a problem with my order in Orders

I have a problem with my order

Alexandru42 — Sat, 20 Dec 2025 15:38:03 GMT

I have a problem with my order is no possible to see my order if it's possible to fix it

Re: I have a problem with my order

Schockwave — Sat, 20 Dec 2025 17:09:48 GMT

Welcome to the community,

Have you checked your spam/junk folder to see your order?

We have no account access and we do not know who you are, this is a public forum, you would have to ring customer service to sort this out, as they can see your account, unlike here in the forum.

Re: I have a problem with my order

Alexandru42 — Sat, 20 Dec 2025 18:59:59 GMT

I have already received the order reference and the order Thursday I pay everything but for me it's not possibile to see the order

Re: I have a problem with my order

Michael_D — Sun, 21 Dec 2025 09:25:49 GMT

Hi @Alexandru42

When you say you cannot see the order, do you mean in the order tracker?

If it is, are you using an order number starting XKO? (Please don't put the full order number here)

What have you ordered? If it is a phone, what model, colour and storage size was it?

Michael