https://community.ee.co.uk/t5/Orders/monthly-plan-with-a-phone-paid-upfront-and-only-received-an/m-p/1590542#M90574 <P>I signed up for a pay monthly plan with a phone, paid upfront, and only received an email with a precontract, no information about it for a few days, what should I do next?</P> Sat, 20 Dec 2025 16:29:18 GMT wiktor303uk 2025-12-20T16:29:18Z https://community.ee.co.uk/t5/Orders/monthly-plan-with-a-phone-paid-upfront-and-only-received-an/m-p/1590542#M90574 <P>I signed up for a pay monthly plan with a phone, paid upfront, and only received an email with a precontract, no information about it for a few days, what should I do next?</P> Sat, 20 Dec 2025 16:29:18 GMT https://community.ee.co.uk/t5/Orders/monthly-plan-with-a-phone-paid-upfront-and-only-received-an/m-p/1590542#M90574 wiktor303uk 2025-12-20T16:29:18Z https://community.ee.co.uk/t5/Orders/monthly-plan-with-a-phone-paid-upfront-and-only-received-an/m-p/1590549#M90576 <P>Hello&nbsp;<a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3252671">@wiktor303uk</a>&nbsp;,</P><P>Welcome to the community,</P><P>The upfront payment is pending and will only be taken once your order is dispatched.</P><P>You will receive notification from DPD once the item has been dispatched &nbsp;up to the evening before delivery and another one on the day of delivery with a one hour window and a PIN number which you must show the driver in order to receive your device.</P><P>If you are in any way concerned, please ring customer service by pressing option 2 to speak to one of the guides, we have no account access and do not know who you are as this is a public forum.</P> Sat, 20 Dec 2025 17:15:58 GMT https://community.ee.co.uk/t5/Orders/monthly-plan-with-a-phone-paid-upfront-and-only-received-an/m-p/1590549#M90576 Schockwave 2025-12-20T17:15:58Z