Upgrade

Stickyvicky64-2 — Sat, 20 Dec 2025 06:48:24 GMT

Hi I wanted to use my anytime upgrade to make my plan slightly cheaper (I have iPhone) using the £100 Upgrade fee and was refused to have an android phone as these are cheaper - was it right I can’t upgrade to android phone

Re: Upgrade

Northerner — Sat, 20 Dec 2025 08:47:48 GMT

Hi @Stickyvicky64-2

You have to upgrade to the same or better you cannot downgrade

https://ee.co.uk/content/dam/help/terms-and-conditions/mobile/upgrade/upgrade-anytime-terms-15-jan-2025.pdf&ved=2ahUKEwirl_je4suRAxV4dUEAHZHUC7EQFnoECCAQAQ&sqi=2&usg=AOvVaw3xVNtPzTHumqhrprSH-QCg

To participate in EE Upgrade Anytime, you must:

be on an eligible Pay Monthly plan (e.g. after day 15)
upgrade, in a participating EE retail store or by contacting customer services, to an eligible Pay Monthly plan with a new 24-month minimum term.
The data allowance must be at least the same as or higher than the data allowance on your current plan.

Thanks

topic Re: Upgrade in Orders

Upgrade

Re: Upgrade