topic Recent order in Orders

Recent order

Tobiblake9 — Fri, 19 Dec 2025 18:35:23 GMT

Hi I’ve just ordered an pair of apple AirPods Pro 2 however when I went to buy it come up with error, money has come out of my account and haven’t received an confirmation email or text. Was just wondering if my order has gone through thanks

Re: Recent order

Northerner — Fri, 19 Dec 2025 19:16:48 GMT

Hi @Tobiblake9

You'll need to speak to EE CS on 150. There is no account access on these forums.

Thanks

Re: Recent order

Michael_D — Sat, 20 Dec 2025 09:42:29 GMT

Hi @Tobiblake9

Welcome to the community.

If the order didn't give you a confirmation on screen and you didn't receive a confirmation email, it may be that the order didn't go through.

If you attempted the payment, it would be pending with your bank but wouldn't be taken fully if the order hasn't been successful.

I would recommend giving our customer service guides a call as @Northerner mentioned, so they can check to see if the order has gone through, and if it hasn't help to place it again.

Michael